CQC Visit Sees Suffolk Team Applauded

West Suffolk Hospital’s staff have been congratulated for their culture and learning commitment, in a special visit.

The chief executive of the Care Quality Commission visited the region the day before his retirement.

He was keen to congratulate the Suffolk-based staff on the Trust’s outstanding rating.

Sir David Behan, who has held the top role at the CQC for six years, said that the West Suffolk NHS Foundation Trust’s journey to outstanding “has been hard won and many years in the making”.

As well as having a brief tour of the hospital from chief executive Dr Stephen Dunn, Sir David gave an engaging talk to Trust staff to share his reflections of good leadership after a 40-year-career as part of the Trust’s leadership forum, the ‘Five o’clock Club’.

He said: “It’s been a pleasure to visit the Trust today and to meet some of its fantastic people. What stands out at the West Suffolk is the culture – one that is of openness and learning, and where leaders support their people. The outstanding rating is a reflection of that.”

The CQC monitors, inspects and regulates health and social care services. It publishes its findings, including ratings, to help people choose care. The visit is a particularly prestigious one as Sir David is retiring from his role with the CQC this week.

Steve said: “It was truly a privilege to host David and we felt very honoured that he chose to visit us and meet our outstanding staff during the final week of his role.”

“Though outstanding doesn’t mean perfect, we are exceptionally proud of our rating and the fact that our staff say we are one of the best places to work in the NHS.

“It was fantastic for our staff to hear first-hand from David about his experiences and his time as a leader, not just at the CQC but across his whole career. We’re so grateful to him for taking the time to share some of his learning with our teams.”

The West Suffolk NHS Foundation Trust was ranked as one of the best acute hospitals in the country by regulators in its latest inspection. In January it was awarded the highest possible rating of ‘outstanding’ by the CQC – one of just seven general hospitals in England, and the only one in the Midlands and East region, to hold the accolade.


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Deborah Watson is an award winning journalist and PR professional whose career has been spent storytelling about the people, the passion and the personalities behind businesses and causes. She's the founder of Lexia Media Ltd (a boutique PR consultancy), the creator of EA-Today, and of Charity Hub East. Deborah actively encourages contact from those seeking PR support, media relations strategy, CSR partnership planning, and communication consultancy. She is a director on the board of Home-Start in Suffolk.